Business Enterprise Application - Help Desk Support
Boost productivity by giving your users the help they need, 24/7/365.
SoHo Dragon is ready to help when bad things happen: crashed applications, network connectivity issues, or simply human error.
This service can be provided by:
Web-based chat support is the rule in today’s digital world. SoHo provides chat-based help desk services that provide instant expertise, elevate more complex requests, and provide assistance when your employees need it most.
For lower-level issues that don’t require immediate solutions email support is a great option, IT support can be requested via automated messaging. Email submissions are then added to a ticketing queue that clients and IT support staff can monitor. This provides transparency into the support process—and timely incident resolution.
- Tier 1, Tier 2, and Tier 3 Support
- Patch Management
- Full Support Cycle
- Software and Helpdesk Agents
- Endpoint and Device Management
- Office 365
- Service Now