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Business Enterprise Application - Help Desk Support

Boost productivity by giving your users the help they need, 24/7/365.

 

SoHo Dragon is ready to help when bad things happen: crashed applications, network connectivity issues, or simply human error.

This service can be provided by:

Chat Support

Web-based chat support is the rule in today’s digital world. SoHo provides chat-based help desk services that provide instant expertise, elevate more complex requests, and provide assistance when your employees need it most.

Email support

For lower-level issues that don’t require immediate solutions email support is a great option, IT support can be requested via automated messaging. Email submissions are then added to a ticketing queue that clients and IT support staff can monitor. This provides transparency into the support process—and timely incident resolution.

  • Tier 1, Tier 2, and Tier 3 Support
  • Patch Management
  • Full Support Cycle
  • Software and Helpdesk Agents
  • Endpoint and Device Management
  • Office 365
  • Azure
  • Zendesk
  • Service Now
  • Jira