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Teams Calling Workshop – Teams & First Line

Evaluate your current voice communications system and consider using MS Teams for VoIP. 

audience (1).png Audience CEO, CFO, CIO, CTO
Technology-1.png Technology MS Teams, PBX
type-1.png Type Workshop
service-category-1 Service Category Adoption
Duration-1 Duration 2 Days
skills-1 Skill Set

O365
MS Teams

The scope of this engagement is to perform a detailed analysis of your current environment, including user personas, devices, and calling workloads. The objective is to jointly create a customized, prioritized, and actionable upgrade plan to move users to Microsoft Teams for calling.

This course is ideal if you have ever thought about:

  • Using Teams as a VoIP telephony system
  • Replacing a PBX system (ideally, this platform should be reviewed every 5 years)
  • Replacing legacy desktop phones
  • Reducing the cost of traditional calling plans

 

This workshop is perfect for customers who use Teams for just chat, collaboration, and meetings with audio conferencing, who want to leverage their existing investment with calling within Teams.

Engagement Objectives

The objectives for the Teams Calling Workshop are:

  • Evaluation of your current telephony and PBX needs
  • Environmental and workload analysis
  • Demonstrate the end-to-end Teams calling experience
  • Direction on how to transform various user profiles into a modern collaboration and communication environment
  • Documenting the journey from PBX to Teams for calling
  • Customized report-out with actionable recommendations you can follow to enable and adopt Teams for calling

In this workshop, the expectation is to cover the following topics:

  • Microsoft Teams calling experience
  • Management scenarios for calling
  • Use case and scenario discovery
  • User, business, and administrator roles in Teams Calling
  • Environmental and site analysis

In Scope

The standard scope of the engagement includes all the activities listed above plus:

  • Illustration of common migration strategies in regard to the different aspects of the customer experience
  • Direction on how to transform various user profiles into a modern collaboration and communication environment
  • Customized report-out with actionable recommendations you can follow to enable and adopt Teams for calling

The standard scope of the engagement excludes:

  • Technical designs or implementations
    • The final plan includes the prioritization of additional engagements, which will assist with the design and implementation of Microsoft Teams
  • Pilots or labs
    • Demos may be conducted within the readiness sessions, but pilots and/or labs must be conducted as separate engagements
  • Network testing and configuration
    • This workshop includes a high-level assessment of your current environment and will touch on  network configuration but not get into testing or planning

In addition to the Deployment Plan, customers will receive detailed reports and recommendations.

This report will include:

  • Information from the Environmental Analysis session.
  • The Teams Deployment Plan guides, training, and cost benefits
  • Adoption and Change Management plans

Code:MS Vouchers Valid

This workshop is part of SoHo’s Teams Cloud Accelerator workshop series: